crm and marketing | BTCC Knowledge

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CRM stands for Customer Relationship Management, a software system that helps businesses manage customer interactions and data. It streamlines processes, improves communication, and enhances customer satisfaction. Salesforce is a popular CRM solution that offers marketing automation tools. Beginners can learn CRM basics through online courses, such as Simplilearn's CRM projects. Understanding CRM is crucial for effective customer engagement in 2022.

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